Scheduling/Rostering Officer
This position plays a vital role in assisting The Star Care Group in delivering essential services to our participants while ensuring efficient service provision. As a member of our team, the Scheduling Officer, reports to the Client Coordinator, and plays a crucial role in ensuring that our staffing aligns with the specific needs of our participants. The Scheduling Officer establishes strong relationships with both The Star Care Group’s staff and Clients, facilitating effective communication through phone and face-to-face interactions to address roster-related matters. We are looking for a candidate who is solution-oriented, data-driven, possesses a keen eye for detail, and excels in communication.
Key responsibilities of this role include:
- Creating, updating, and publishing the roster on a fortnightly basis.
- Maintaining accurate shift notes.
- Overseeing the organisational rostering process by managing roster templates, rolling over employee rosters, and handling daily shift swaps and changes.
- Ensuring timely fulfillment of shifts.
- Approving timesheets for payroll processing.
- Providing guidance to our Senior Leaders regarding our Industrial Relations obligations and recommending efficient and cost-effective rostering models for the organisation.
- Maintaining precise and timely documentation.
- Communicating effectively with all stakeholders including Support Workers, Individuals, Service Coordinators, and Management
- Responsively and effectively managing employee queries concerning their rosters.
- Fulfilling any other duties as assigned by your supervisor.
- Notifying the management immediately of any reportable incidents and take appropriate action in incident reporting.
- Creating calendars for clients to roster their activities and share them with support workers after approval from Client Coordinator.
- Receiving calls from our clients and support workers.
- Being available after hours by telephone as required and prepared to be available to take calls over weekends.
There will be full training and ongoing support provided by the team.
Requirements for this role include:
- Strong prioritisation skills, with a proven ability to manage workloads to achieve desired business outcomes.
- Proficiency in problem-solving, including root cause analysis.
- Previous experience in a similar role and knowledge of rostering systems.
- Understanding of the disability framework.
- Certificates in the disability and/or community service sector or related field would be highly regarded.
- National Police Clearance and a NDIS Workers Screening Check.
- NDIS Worker Orientation Module.
- Working With Children Check.
- Ability to empathise and interact with diverse stakeholder groups.
- Excellent interpersonal and communication skills.
- Excellent attention to detail.
- Highly organised and ability to multi-task.
- Ability to work autonomously and as part of a team.
What We Offer
- An opportunity to gain hands-on experience and work directly with clients.
- A supportive team that values professional growth and development.
- A competitive salary and benefits package.
- A positive work environment that encourages innovation and creativity.
Successfully shortlisted applicants will be contacted directly. If you are successful, you will be required to provide at least 2 referees from recent employers/supervisors, and be able to pass a pre-employment medical and drug & alcohol screen. Ability to abide by company’s fitness for work policy, including random and at cause drug and alcohol testing is also paramount.
You must have the right to live and work full time in Australia to apply for this position.